Shipping & returns
We offer Free Shipping within Australia
- Caverley Shoes uses Australia Post for all domestic orders shipped from our Sydney based warehouse.
- A signature is required upon delivery. If you are not home or able to sign for your delivery Australia Post will leave a note referring you to your nearest Post office for collection.
- We are not able to ship to PO boxes
- Orders will be dispatched within 1 Business day of order being placed
- In Metro areas please allow 1-3 business days for delivery and 3-5 Business days for regional areas
- Delivery is Monday – Friday (excluding public holidays)
- Once your fancy new shoes are on their way to you will be emailed a tracking number. Your parcel can be tracked on the Australia Post website
- Please allow 1 Business day before trying to track your order
- We are happy to offer returns and exchanges on full price product only. Any discount applied is considered final sale and not eligible for return or exchange.
- Returns are only eligible for items purchased on Caverleyshoes.com.au or caverelyshoes.com within 14 Days of purchase. If an item is purchased through one of our amazing retailers we kindly ask you return the item through them.
- All returns are at customers expense. Item can be sent using your preferred method of shipping. Caverley shoes are not liable for any loss of an item being returned so we strongly advise to use registered mail. (Please make sure you keep a copy of the tracking number for your own reference)
TO RETURN AN ITEM simply email us at firstname.lastname@example.org and provide us with the below:
2: Order number
2: Your reason for the return
- We will then email you back with an RA (Returns Authority number) and instruction on how to return.
- Please allow us 1 business day to reply to your returns request
- All returns must be in original condition with no scuff marks or indication of wear. All shoes should be tried on a carpeted surface if you wish to return.
- Please ensure no damage is done to the shoe box as this item will most likely go back into our stock for resale. Item must be returned in original shoe box with dust bag.
- Exchanges/Refunds will only be processed once goods reach our warehouse and are of acceptable condition. If the condition of the shoes or shoe box is not acceptable then the item will be returned to you.
- Refunds are processed in the manner in which payment was made.
- In the event your item arrived faulty (Not including general wear and tear) please email us within 2 days of delivery with a copy of your order, description and images of the fault.
- Faulty items will be sent back to our warehouse and a refund will be issued once an assessment is done.
Unfortunately, at this time we do not ship outside Australia